MyEverLife

Support

We're here to help you preserve what matters. Reach out any time and a real person will get back to you.

Email us and we'll reply within 1–2 business days:

support@myeverlife.com

Frequently asked questions

What is MyEverLife?

MyEverLife is a place to preserve your voice, memories, and wisdom, and to leave messages your family can open across time — a living legacy in your own words.

How do scheduled messages ("EverMessages") work?

You write, record, or film a message, choose who it's for and when it should arrive, and MyEverLife safely holds it until that date or occasion — then delivers it by email. You can cancel a scheduled message any time before it's sent.

What is EverMe?

EverMe is the part of you built from your own answers. As you answer questions, it learns your values, voice, and way of seeing things, so the people you love can one day hear from you in your own words. It only ever speaks from what you've actually shared.

How does voice work, and is it private?

Voice is optional. With your explicit consent, MyEverLife can create a private AI model of your own voice so your EverMe can speak its replies aloud. Only your own voice is used, and you can delete your voice model at any time.

Is my data private and secure?

Yes. Your content belongs to you, is protected by encryption and per-user access controls, and is never sold. Vault files are kept in private storage only your account can open. See our Privacy Policy for full details.

How do I manage or cancel my subscription?

For an in-app subscription, open the Settings app on your iPhone, tap your name, then Subscriptions, and select MyEverLife. For an advisor-assisted monthly membership, contact your Legacy Advisor or support@myeverlife.com. Cancelling stops renewal; paid features continue to the end of the paid period. Your account then continues in Protected Legacy Mode. Nothing already saved is deleted, and every EverMessage already sealed keeps its chosen delivery date.

How do I delete my data or my account?

You can delete individual items — answers, messages, your voice, imported content, and Vault files — in the app. You can also delete your entire account from Settings, or email privacy@myeverlife.com for help. Account deletion is different from cancelling a subscription: it removes your legacy and cancels undelivered messages, so the app asks you to confirm before proceeding. Direct web memberships are stopped during account deletion. Apple subscriptions must be cancelled separately in Apple Subscriptions.

Can I import my own social media posts?

Yes. You download your own data export from the platform, and MyEverLife reads it privately on your device to capture how you write — only your own posts, never anyone else's data. You can remove imported content any time.